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Your brand with customers

  • Linking concepts of playfulness and well-being at work in retail sector

    Linking concepts of playfulness and well-being at work in retail sector

    Abstract: This conceptual article discusses the roles of playfulness and well-being at work in the retail sector with a specific emphasis on service encounters. The aim is to create a new conceptual framework to enhance research on how the element of playfulness can be part of an employee’s working environment in the retail sector, and to […]

  • Malaysian Fast Food Brand Equity

    Malaysian Fast Food Brand Equity

    Abstract: Most Malaysian research defines the brand equity dimensions. This paper addresses this gap by developing an empirical research model with better understanding of sequential relationships between the dimensions of brand equity within the Malaysian fast food context. A total of 585 self-administrated questionnaires were distributed via non-probability sampling across five fast food restaurants. The […]

  • Mergers Improve Efficiency of Malaysian Commercial Banks

    Mergers Improve Efficiency of Malaysian Commercial Banks

    Abstract: The merger of the Malaysian domestic banks was enforced by the government in the year 1999 after years of persuasion with little success. This study endeavors to measure the impact of the involuntary merger on the efficiency gains. Merger and acquisition of domestic banks improved the banks’ performance, profitability and value creation as indicated by […]

  • The Common Challenges of Brand Equity Creation Among Local Fast Food Brands in Malaysia

    The Common Challenges of Brand Equity Creation Among Local Fast Food Brands in Malaysia

    Abstract: This study reflects on the need to examine the challenges of brand equity creation among local fast food brands in Malaysia. There was a need to observe brand awareness which contributes greater variance on brand trust, attitudinal brand loyalty, and overall brand equity than perceived quality across global and local brands. The main purpose of […]

  • Review of Credit Guarantee Corporation Malaysia (CGCM) Initiatives to Enhance Small and Medium Enterprises Performance

    Review of Credit Guarantee Corporation Malaysia (CGCM) Initiatives to Enhance Small and Medium Enterprises Performance

    Abstract: The prime focus of this study is to review the initiatives by CGC to enhance Small and Medium Size Enterprise (SMEs) which will benefit both the government and the SMEs traders. A review of the literature shows that small firms experience difficulties in accessing the credit market due to informational asymmetries. In this paper, we […]

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