Abstract: Most Malaysian research defines the brand equity dimensions. This paper addresses this gap by developing an empirical research model with better understanding of sequential relationships between the dimensions of brand equity within the Malaysian fast food context. A total of 585 self-administrated questionnaires were distributed via non-probability sampling across five fast food restaurants. The results indicate perceived quality (PQ) and brand awareness (BA) are the initial stage of brand building. Brand familiarity, brand image, and brand trust serve as important role in enlightening the relationships between PQ, BA, and attitudinal brand loyalty (ABL). ABL plays as a key variable for explicating the relationships between other dimensions and overall brand equity. Future research could explore the possibility of a longitudinal study through repeated observations, and invariance test across different samples could be conducted to make certain the components of measurement model and structural model are remained equivalent.
Authors: Teck Ming Tan, Ismail Hishamuddin & Rasiah Devinaga
Source: Journal of Developing Area
Tan, T. M., Hishamuddin, I. and Devinaga, R. (2015) “Malaysian Fast Food Brand Equity,” Journal of Developing Area, 49 (5), pp. 53-65.
Full-text Article: Malaysian Fast Food Brand Equity